Introduction

At Protocol® Luggage, we respect the privacy of our users and are committed to protecting it. This Privacy Policy explains how we collect, use, and disclose information from you when you visit our website protocol-luggage.com (the “Site”) or purchase our products.

Please read this Privacy Policy carefully. By visiting the Site, you agree that your personal information will be handled as described in this Privacy Policy. Your use of our Site constitutes your consent to the collection, use, and disclosure of your personal information as set forth in this Privacy Policy.

Information We Collect

We collect both Personal and Non-Personal Information from you. Personal Information is information that identifies you as an individual, such as your name, shipping/billing address, email address, telephone number, and payment information. Non-Personal Information is information that does not reveal your identity, such as browser information, information collected through cookies, pixel tags and other technologies, demographic information, and aggregated information.

Information You Provide to Us

The Personal Information we collect from you depends on how you use our Site and services. Here are some examples of information we may collect:

Contact information (such as your name, email address, phone number, and shipping/billing address) when you register an account, place an order, contact customer service, sign up for marketing communications or participate in surveys, contests, or promotions.
Payment information (such as credit card number, expiration date, billing address, and CVV code) when you place an order to purchase our products.
Account information (such as username and password) when you register for an account with us.
Reviews, comments, and other content that you post on our Site.
Communications with us (such as when you contact our customer service team).
Marketing preferences (such as when you sign up for our email newsletter or participate in a survey).

Information Collected Automatically

We use cookies, web beacons, and other technologies to receive and store certain types of information when you interact with our Site or emails. The information we collect through these automated technologies may include:

Log data (such as your IP address, access times, browser type and language, and referring website addresses).
Device information (such as your device type, operating system, settings, unique device identifiers, and mobile network information).
Location information (such as your computer or device’s geographic location).
Usage information (such as pages viewed, links clicked, and features used).
Performance data (such as page load times and web traffic).
Cookie and tracking technology data (such as cookies, web beacons/pixels, and similar technologies to analyze trends, administer the website, track users’ movements around the website, and gather demographic information).

Information from Third-Party Sources: We may receive additional information about you from third party sources and add it to our account information, such as updated delivery and address information, purchase history, demographic information, and publicly available information (including from social media accounts).

How We Use Your Information

We process your Personal Information only for specific, explicitly stated purposes. Here are some examples of how we may use the information we collect:

To fulfill your orders for products you purchase on our Site.
To send order confirmations, shipping notifications, and processing updates.
To provide customer service and support.
To notify you about changes to our Site, products, or services.
To send marketing and promotional communications that may be of interest to you.
To personalize your experience on our Site.
To improve our products, Site, and services.
For internal business purposes, such as analyzing and managing our sales, products, services, and Site.
To detect, prevent, and respond to fraud, intellectual property infringement, violations of our Terms of Use, and other harmful or illegal activity.
To comply with legal obligations, such as responding to subpoenas, court orders, or other legal process.
For any other purpose disclosed to you at the time the information is collected or for which you provide consent.

How We Share Your Information

We do not sell or rent your Personal Information to third parties. We share your Personal Information with third parties in limited circumstances, including:

Third Party Service Providers. We may share your Personal Information with third party companies and individuals we hire to provide services on our behalf, such as order fulfillment, payment processing, customer service, website hosting, email delivery services, credit card processing, auditing, marketing assistance, and data analysis. These third parties are only authorized to use your Personal Information as necessary to perform services on our behalf and are contractually bound to maintain the confidentiality and security of your Personal Information.
Business Transfers. As we continue to develop our business, we may acquire, merge with, or partner with other companies. In such transactions, Personal Information may be among the transferred assets. If any of your Personal Information is transferred in this way, it will remain subject to the provisions of this Privacy Policy. If any material changes are made to the ways in which your Personal Information is used or shared, you will be notified via email or by posting a notice on our Site.
To Comply with Legal Requirements. We may disclose your Personal Information if required to do so by law or in response to valid legal process, such as in response to a court order, subpoena, government investigation, or as otherwise required by law. We may also disclose information to law enforcement agencies or third party litigants in connection with an investigation of alleged unlawful activity, or any other activity that exposes us, you, or any other Site user to legal liability.

Your Rights and Choices

Access or Update Your Information

You may access, review, and update certain Personal Information in your account by logging into your online account and modifying your profile and preferences. If you wish to access, modify, or delete any other Personal Information we have about you, or you experience problems accessing or updating your account information, please contact us at [email protected].

Opting Out of Marketing Communications

You can opt out of receiving promotional communications from us by using the unsubscribe link provided in each email, updating your communication preferences in your account settings, or by contacting us at [email protected] with your request. Even if you opt out of receiving promotional communications, we may still need to contact you with important information about your account, orders, or product safety notices.

California Privacy Rights

If you are a California resident, you have certain additional rights regarding your Personal Information under the California Consumer Privacy Act (CCPA). These include:

The right to know the categories and specific pieces of Personal Information we collect, use, disclose, and sell about you; the categories of sources from which we collected your Personal Information; our purposes for collecting or selling your Personal Information; and the categories of third parties with whom we share your Personal Information.
The right to request deletion of your Personal Information that we have collected from you and are maintaining.
The right not to be discriminated against for exercising any of your CCPA rights.

To exercise these rights, please submit a verifiable request to us by emailing [email protected] or contacting us at 1-800-123-4567. Only you or someone legally authorized to act on your behalf may make a verifiable request for your Personal Information.

Nevada Privacy Rights

If you are a Nevada resident, under the Nevada Revised Statutes Chapter 603A, you have the right to opt-out of the sale of certain Personal Information to third parties who intend to license or sell that Personal Information. You can exercise this right by contacting us at [email protected] with the subject line “Nevada Do Not Sell Request” and providing us with your name and the email address associated with your account.

Please note we do not currently sell your Personal Information as sales are defined in Nevada law. However, if you still wish to opt-out of any potential future sales under Nevada law, please contact us as described above and we will record your request.

Data Security

We use reasonable organizational, technical, and administrative measures to protect Personal Information under our control. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately at [email protected]

Retention of Personal Information

We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is permitted or required by law.

Use of Site by Minors

Our Site is not directed to individuals under the age of eighteen (18), and we do not intentionally collect Personal Information from children. If we learn that a child has provided us with Personal Information, we will delete such information from our systems.

Changes to this Privacy Policy

We may modify this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. If we make any material changes, we will notify you by email or by posting a notice on our Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: [email protected]
Phone: 717-561-1737

Effective Date

This Privacy Policy was last updated on January 1, 2023.

Privacy Policy for Protocol® Luggage